Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Razer Rechargeable Batteries for Wireless DevicesĪll new Products will have the Warranty Periods listed above, subject to applicable local law. Razer Speaker Systems and Broadcaster Devices You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). This usually involves holding down the power button until the device is powered down.Please see our warranty policy for a complete review of our warranty policy. If other Bluetooth devices are on, disable them temporarily. For the Bluetooth device you are connecting to Windows, make sure it is fully charged and is within range.Launch Device Manager, right-click the Bluetooth driver, click uninstall, then restart your computer.Updated Chipset drivers might also be available apply them to see if it improves connectivity. If Windows Updates does not have any updated drivers, check the manufacturer’s website.Check Windows Update for the latest updates, then install them.Here are some troubleshooting steps you can try: There are issues to prevent Bluetooth from working. Once your device is paired, it will be displayed in the Devices and Printers window. Select the device in the Add a device window, then click Next to begin pairing. Ensure Bluetooth is enabled on your device so it is discoverable by the wizard. Click Start, type: devicepairingwizard, then hit Enter. You can also use the Bluetooth device pairing wizard to connect your devices. Wait a few seconds while both devices are paired. Click yes to confirm the passcode matches on both the device and the computer. When your device appears in the Bluetooth window, click it, then click Pair. On your Windows 10 device PC, click Settings > Devices > Bluetooth.
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